All places reserved on workshops are none refundable, however, if you let us know you are not able to make a workshop you have booked, we will re-advertise your place and refund your fee if we are able to re-sell your place and the workshop is full.

Cancellation and Refund Policy for Subscriptions.
Customers can cancel their subscription at any time. Cancellation of a subscription will result in any dispatched issues being charged at the full single-issue rate of £12.50 plus shipping.  

Missing issues will only be replaced if claimed within three months of publication.

If a magazine does not arrive 14/21/30 days after it was dispatched, we can send one complimentary replacement once the customer has confirmed the address is correct.

If the replacement does not arrive 14/21/30 days after it was dispatched, we can send a second replacement, on the condition the customer supplies a different address and is willing to cover the shipping cost. 

No replacements can be dispatched after 90 days after the original magazine was dispatched.