Subscriber FAQs

Our customer service manager, Jane Laverty, is available to answer your calls and enquiries on Monday, Wednesday and Friday between 9.15 and 4.45 GMT (BST). Tel: +44 7723 465522.  Please leave a voice message detailing your enquiry and leave a contact email address should you call outside of these hours and she'll get back to you as soon as she can.  You can also contact her by email at support@selvedge.org 

Where can I find the access code to the latest digital issue or online stories? 

All subscribers are sent the access code via email within 72 hours of each issue release under their subscription (15 February, April, June, August, October, and December). Please check your emails, including spam/promotions should it not have arrived within this timeframe.

If you are a print subscriber, the code will also appear on the envelope and the masthead page (opposite the contents page) of the issue, posted to you shortly after the release date in February, April, June, August, October, and December.  Printed copies are usually dispatched by the 20th of the release issue month. 

What is the difference between a subscription I buy for myself and one I buy as a gift?

A subscription you take out for yourself:

• Auto-renews.
• Both print and digital subscriptions start with the next published issue after the date your start your subscription.
• Can be managed by you via logging into your Selvedge account which you can activate once your order has been placed.
• It is not suitable as a gift as the email address on the account is the bill payers and therefore the bill payer receives both the payment notifications and the digital editions. 
• Print subscribers through the Selvedge website are emailed a link to the digital edition of each issue in their subscription within 72 hours of the issue's release date.
• A reminder is emailed to you seven days before renewal. Once the payment has been taken, you are in a new subscription term.
• You can cancel your subscription by logging into your Selvedge account here and selecting cancel. Our customer service manager, Jane Laverty, is also available to cancel your subscription on your behalf if you get in touch no later than 7 working days before the next renewal is due.  She is available to answer your calls on Monday, Wednesday and Friday between 9.15 and 4.45 GMT (BST). Tel: +44 7723 465522. Please leave a voice message detailing your subscription number, full name and email address should you call outside of these hours and she'll get back to you as soon as she can.  You can also contact her by email at support@selvedge.org  Cancellations expire at the end of the current subscription term and cannot be refunded.
• Login details -  You can log into your Selvedge account here. Once you have entered your username and password, you will see a manage subscription button to change your delivery address, update your card details and cancel your subscription.
• You can select this type of subscription here.

A subscription you take out for someone else:

• is fixed-term and will not automatically renew
• It can also be taken for yourself if you prefer a fixed-term subscription option
• Starts with the current issue.
• Print subscriptions also include access to the digital edition. The access link can only be sent to the recipient once we have received their email address and once you have gifted the subscription to them.  This allows gift subscriptions to be revealed at a time that suits you, ensuring a surprise gift isn’t spoiled by being revealed too early. 

• Once your order is placed we will be in touch to activate the subscription, determining if the subscription is for yourself or a gift for someone else.  If the subscription is for yourself we'll send you a welcome email with the current access code to unlock your subscriber perks. If the subscription is a gift for someone else we will send you a Selvedge gift subscription notification and artwork by email which you can forward to the gift recipient personally when you are ready to gift the subscription to them.  This will kindly ask them to get in touch with us directly to activate their gift subscription.

  If you would prefer us to notify the gift recipient of their gift subscription instead, and on a specific date, please let us know by contacting Jane, our customer service manager.  She is available to answer your calls on Monday, Wednesday and Friday between 9.15 and 4.45 GMT (BST). Tel: +44 7723 465522. Please leave a voice message detailing your enquiry should you call outside of these hours and she'll get back to you as soon as she can.  You can also contact her by email at support@selvedge.org 

• Cancelled subscriptions expire at the end of the current subscription term and cannot be refunded.
• Printable subscription gift cards celebrating your gift of a Selvedge subscription are available to download and present at your leisure here.  Simply scroll beneath the purchasing section to discover three beautifully designed options.
• You can choose this type of option here. 

By taking a subscription, you are agreeing to these terms & conditions.

What are the Subscriber benefits?

All print and digital issue subscribers who have opted in to receive our emails are emailed a link to the latest online issue within 72 hours of each publication month (15th), along with the Access Code.  Access codes change with every issue released.

The Access Code you are sent gives you access to online stories and one free talk recording with every issue released as well as the opportunity to enter a new prize draw with every issue released to you.  You can find details on our website via the Subscriber Access page under the Subscribe tab.

Please note - subscriptions taken through third-party agencies do not receive the above additional benefits.

How do I view my digital issues? 

You will be emailed a link and an Access Code to access the digital edition of each issue in your subscription (starting with the next published issue) as they are published to download to your device - see publishing dates below.  To receive our emails you must have opted in to receive them.  Please ensure you download each issue to your chosen device before the release of the next issue.

When is Selvedge Magazine published? 

Our publishing dates are 15 February,  April, June, August, October and December.

Print issues are mailed to subscribers by the 20th. For delivery estimates, please see here.

Whose details should be entered when I purchase a fixed term gift subscription?

Gift subscriptions are ideal for treating someone special or for yourself if you prefer a fixed-term subscription.  If the subscription is for yourself please enter your own details.  If the subscription is for someone else please enter your own email address and telephone number.  The delivery address should be the address of the person the subscription is for.  Check the 'Use shipping address as billing address' box if this applies, otherwise leaving the box unchecked will allow you to enter your own billing address.  Once your order is placed we will be in touch to activate the subscription, determining if the subscription is for yourself or a gift for someone else. 

How does a gift subscription work?

The first issue of a gift subscription will be our current issue and is beautifully gift-wrapped in Cambridge Imprint wrapping paper and Selvedge ribbon.   The magazine will be dispatched the next working day after your order is placed.  It can take up to 14 working days to arrive at a UK address, 21 working days for an address in the EU and up to 28 working days to arrive at an address in the Rest of the World.  Digital gift subscriptions can expect to receive their first issue within 72 hours of the order being placed (once the subscription has been activated).  If you would like to delay the dispatch of the first issue to coincide with a specific date, this must be requested before placing your order. Unfortunately, we cannot guarantee that special requests can be accommodated once an order has been placed.  Once your order is placed we will be in touch to activate the subscription, determining if the subscription is for yourself or a gift for someone else.  If the subscription is for yourself we'll need to ensure you are opted in to receive our emails if you wish to receive the digital download of each issue under the subscription.  If the subscription is a gift for someone else we will send you a Selvedge subscription notification by email which you can send to them personally when you are ready to gift the subscription to them.  This will kindly ask them to get in touch with us directly to activate their gift subscription.  If you would prefer us to notify the gift recipient of their gift subscription instead, and on a specific date, please let us know by contacting Jane, our customer service manager.  She is available to answer your calls on Monday, Wednesday and Friday between 9.15 and 4.45 GMT (BST). Tel: +44 7723 465522. Please leave a voice message detailing your enquiry should you call outside of these hours and she'll get back to you as soon as she can.  You can also contact her by email at support@selvedge.org 

How do I change the address on my recurring subscription? 

You can log into your Selvedge account here to see all the details of your subscription and make any changes to your address if required. Please ensure you check the 'set as default address' checkbox once you have entered the new address in your account if you are notifying us of a change of address.  A change of address must be made before the publishing date of an issue if you are a subscriber or your next scheduled issue will be sent to your old address.  If you do not have a postal redirection in place or are unable to retrieve post from your old address we will not be able to resend copies of shipped magazines if you have have not notified us of a change of address in time.  Instead, you can purchase the magazine from our website. 

How do I change the address on my fixed term gift subscription? 

Please email our customer service manager Jane Laverty at support@selvedge.org or telephone her on +44 7723 465522 to notify us of a change of address.  Jane is available to take phone calls on Monday, Wednesday and Friday between 9.15 and 4.45 GMT (BST).  Please leave a voice message if she is unavailable to take your call detailing your name, email address and phone number.  A change of address must be made before the publishing date of an issue if you are a subscriber or your next scheduled issue will be sent to your old address.  If you do not have a postal redirection in place or are unable to retrieve post from your old address we will not be able to resend copies of shipped magazines if you have have not notified us of a change of address in time.  Instead, you can purchase the magazine from our website. 

How do I change the payment method on my subscription?

Payment details for a recurring subscription should be updated via the payment button in your subscription portal so it’s captured for the subscription (you'll be sent a secure email to capture the new card for the subscription).  Your subscription portal is accessible via your Selvedge account which can be logged into here.  Updating a card in a wallet (like Shop Pay) won’t sync into our subscription system, so the subscription can still try to bill the original payment method and then also bill the new one if it was updated separately resulting in a duplicate charge.  

We always request customers update their expired payment method to ensure smoother future transactions, to improve security and to reduce the risk of declines so you may hear from us if your payment method has expired.

How can I cancel my subscription?

Customers can cancel their subscription at any time prior to the renewal date by logging into their account and clicking the cancel button or by contacting us in writing via email 7 days before the subscription is due for renewal or by telephone.  Please email our customer service manager Jane Laverty at support@selvedge.org or telephone her on +44 7723 465522.  Jane is available to take phone calls on Monday, Wednesday and Friday between 9.15 and 4.45 GMT ( BST).  Please leave a voice message if she is unavailable to take your call detailing your name, email address and subscription number.  Your subscription will then end with the current subscription period.  We do not offer refunds for issues yet to be dispatched under the subscription term.  Please note you will receive all the Selvedge issues under your subscription before the cancellation takes effect.  Cancellation requests after the initial purchase or renewal of your subscription has taken place cannot be refunded and would take effect at the end of the new subscription payment term.

My payment method for my recurring subscription has expired but I wish to cancel the subscription, do I still need to cancel the subscription?

Yes, to ensure your subscription does not automatically renew you must always cancel it even if your payment method has expired.  Customers can cancel their subscription at any time prior to the renewal date by logging into their account here and clicking the cancel button from the 'Manage subscriptions' section or by contacting us in writing via email 7 days before the subscription is due for renewal or by telephone.  Please email our customer service manager Jane Laverty at support@selvedge.org or telephone her on +44 7723 465522.  Jane is available to take phone calls on Monday, Wednesday and Friday between 9.15 and 4.45 GMT ( BST).  

There are a few reasons why payments might process successfully even with an expired card on file:

1. Card networks may automatically update expiration dates for some cards, allowing transactions to go through.

2. Some payment processors use account updater services that can refresh card details without customer input.

3. Banks might approve transactions from trusted merchants even if the card appears expired.

If I remove my payment method from my subscription will this mean my subscription has been cancelled?

No.  You must always cancel the subscription.  Customers can cancel their subscription at any time prior to the renewal date by logging into their account here and clicking the cancel button from the 'Manage subscriptions' section or by contacting us in writing via email 7 days before the subscription is due for renewal or by telephone.  Please email our customer service manager Jane Laverty at support@selvedge.org or telephone her on +44 7723 465522.  Jane is available to take phone calls on Monday, Wednesday and Friday between 9.15 and 4.45 GMT ( BST).  Deleting a card from Shop Pay for example will only remove it from your wallet, but it won’t automatically update the subscription payment method and a renewal may still occur.  Subscriptions will continue even if you remove a card from Shop Pay.

Can I pause my subscription and resume it at a later date?

Yes.  Please email our customer service manager Jane Laverty at support@selvedge.org or telephone her on +44 7723 465522 and she will action this request on your behalf.  Jane is available to take phone calls on Monday, Wednesday and Friday between 9.15 and 4.45 GMT ( BST).  Please leave a voice message if she is unavailable to take your call detailing your name, email address, subscription number and the reason you wish to pause your subscription. Please note that whilst your subscription is paused you will not receive any new releases of Selvedge.  

I have received a notification that my subscription has been paused, what should I do?

We may need to pause your subscription whilst we investigate anomalies with your subscription, this may be a payment issue that needs resolving for example.  We would always contact you directly to work with you to resolve any issues to get your subscription up and running again as soon as possible.  You may also receive one of our automatic emails notifying you that we have paused your subscription.  Please check your spam/junk folder for our specific follow-up email if you don't receive anything from us in your inbox within 24 hours.

My Selvedge issue has yet to arrive or arrived damaged. Can I get a replacement copy?

If your magazine does not arrive or arrives damaged, email support@selvedge.org within 90 days of publication, and we will send you a complimentary replacement. Please note that orders sent to the UK take 14 days, EU 21 days, and the Rest of the World 28 days to be delivered.  Items are only deemed lost in the post after a period of 30 days from the shipment date and after this period a replacement can be ordered.  Refunds cannot be issued on items not received.  We can send out replacements to you once we have investigated the claim.

Can I get a student discount?

Students enjoy a discount on our fixed-term subscription prices, which start with the current issue.  You must have a verifiable school or university-issued email address to qualify for a student subscription. You can get a student subscription here.  Student discounts are only applicable when the purchase is made by the student.  If someone is wishing to gift you a subscription to Selvedge then please direct them to our gift subscription page here.

How do I purchase a subscription for a school, institution or agency? 

For a print subscription please contact support@selvedge.org for subscription details. Alternatively, please click here to buy a digital subscription.

How do I view the Selvedge archive?

The back catalogue is not provided as part of any subscription from us.  Back issues are available for purchase here or by taking out a subscription with Exact Editions providing you with unlimited access to our digital archive of over one hundred issues available at any time, from anywhere in the world.

Does the subscription price include shipping?

Yes, subscription prices include shipping. We use standard international shipping/second class post on our subscription issues, and no tracking is available. For delivery times, please read here.

Will I have to pay customs charges? 

Your country may levy import charges depending on the country of origin and the imported product. 

Where else can I purchase Selvedge Magazine? 

Selvedge is stocked in selected stores, galleries and museums around the world. We recommend that you contact the stockists before your visit to check availability. See a list of stockists here.

To become a stockist, please contact James Hayward via email on partnerships@selvedge.org

How do I enter a competition? 

Enter each issue's prize draw by filling in your details on the form linked here.

You can find the competition entry password in the following places:

• here via the subscribe menu tab, then select subscriber access
• on your order confirmation when you purchase from Selvedge
• in the Selvedge weekend newsletter