Order FAQs

Our customer service manager, Jane Laverty, is available to answer your calls and enquiries on Monday, Wednesday and Friday between 9.15 and 4.45 GMT (BST). Tel: +44 7723 465522.  Please leave a voice message should you call outside of these hours and she'll get back to you as soon as she can.  You can also contact her by email at support@selvedge.org 

How long will it take for my order to arrive? 

Delivery dates vary depending on the product ordered. Here is a guide for delivery times:

If you ordered a digital download of an issue, the link will be sent to you within 72 hours of your order. Please contact support@selvedge.org if it hasn't arrived in your inbox by then. Please do also check your spam/promotions.

Print issues and Selvedge goods are sent by standard second class/international post for which we advise the delivery to the UK can take up to 14 days, Europe up to 21 days  and Rest of World up to 28 days. However, these are estimates only and world events can cause additional delays. Tracking is not available. Orders of six of more back issues are sent via a tracked service.

If you have pre-ordered an upcoming issue then please note that our digital publishing date is the 15th, and print issues are posted out by the 20th of each publishing month; February, May, June, August, October and December.

My Selvedge issue has not arrived or arrived damaged?

If your magazine order does not arrive, or arrives damaged, our policy is to send a replacement issue. Please email support@selvedge.org 

Please note that the books advertised on our website can sometimes be a mixture of new books and used.  We will always ensure used books are of an agreeable standard for purchase. 

Print on demand items such as Calendars, Greetings Cards and magnets are sometimes produced by third party suppliers so please allow for varying timeframes for their delivery.  For further enquiries on your order of any of the above items please contact support@selvedge.org or consult the page from where you placed your specific order.

For orders of Artisan products please refer to the individual product page on the website for delivery estimates. These are sent directly to the artisans themselves to fulfil - we do not stock these items ourselves - and you can find the full Ts&Cs for these here. If you have a query regarding an artisan product please contact Lison Marcel via email at artisans@selvedge.org

Will I have to pay customs charges? 

Your country may levy import charges depending on the country of origin, and the product being imported. 

Subscriber questions? 

Please see the Subscriber FAQs

Any further questions?

Please contact Jane Laverty via email at support@selvedge.org and include your name, delivery address and order number.  Jane is also available to answer your calls and enquiries on Monday, Wednesday and Friday between 9.15 and 4.45 GMT ( BST). Tel: +44 7723 465522.